Frequently Asked Questions
Everything you need to know about tbJP supplements, apparel, and orders.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout for those who need their supplements and gear urgently.
Are tbJP supplements tested for banned substances?
Yes, we prioritize quality and safety. Many of our core products undergo rigorous batch testing to ensure they meet the highest standards for professional athletes and fitness enthusiasts.
What is your return policy for apparel and supplements?
Unopened supplements and unworn apparel with tags attached can be returned within 30 days of purchase. Please note that for hygiene reasons, opened supplement containers cannot be returned.
Do you ship tbJP products internationally?
We currently ship to a wide range of countries. International shipping rates and delivery times are calculated at checkout based on your specific location.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'Buy Now, Pay Later' options like Klarna and Clearpay.
How can I track my package?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your shipment's progress in real-time.